Maintain accurate, timely, and confidential electronic health records; document all interactions in the EHR thoroughly and promptly; communicate abnormal lab results and treatment plans to patients as outlined by provider protocols; serve as a liaison between patients, providers, and the care team to ensure seamless information flow. Provide individualized and group patient and family education on chronic disease management, acute conditions, preventive health behaviors, medication management, lifestyle changes, and health maintenance; use motivational interviewing and coaching to support patient goal-setting and self-management.