To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: We greet residents, employees and guests warmly, by name and with a smile. Frequent standing, stooping, bending, stretching, squatting; must be able to stand/walk for up to 70% of the work day; must be able to lift, transfer, turn and position residents weighing up to 50 lbs.