Pittsburgh, PA18 days ago
Ideal candidate will be located in OH, PA or upper NY.DUTIES AND RESPONSIBILITIESMay include, but are not limited to, the following:Prepare and execute installation instructions, guides, videos and other tools for use in the fieldDevelop product training methodology for classroom and field installation trainingTrain installation crews on proper installation techniqueTrain customers and sales personnel on proper installation techniqueServe as the technical subject matter expert for product knowledge, building code and installation questions and inquiriesManage day-to-day issues and work with sales to ensure solutions are achievedAnalyze and provide feedback concerning product development and pricingResponsible for creating the strategies for providing product and installation support and training across North America Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installationCollaborate with Customer Care as needed to support warranty claims and customer complaintsWork closely with marketing teams for preparation of displays for trade shows as neededUp to 60% travel required with 2-3 overnight stays per week. Product responsibility includes: Concrete roof tile (Newpoint Concrete Roof Tile), Clay roof tile (US Clay Tile), Stone coated steel (Unified Steel), Polymer roof tile (Davinci Roofscapes) and WRBP Roofing Components Division.