Main duties and responsibilities Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generationDevelop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota managementOversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagementManage stock systems, cash handling, banking processes, and ensure accurate reporting and administrationOversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recyclingDrive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce developmentMonitor competitor activity and market trends to inform pricing, strategy, and business developmentEnsure compliance with GDPR, Health & Safety, and organisational policies and proceduresSupport the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadershipMaintain safe, clean, and well-managed retail and operational environments across all sitesBuild and maintain external relationships with suppliers, partners, and the wider Emmaus networkContribute to strategic planning, reporting, and wider organisational development. CLOSING DATE: Ongoing LOCATION: Emmaus Greenwich SALARY: £42,000–£47,000 per annum, depending on experience (FTE which will be pro-rata period of contract) TYPE: Full time WORK LOCATION: On SiteEmmaus Greenwich is seeking an experienced and commercially minded Interim Retail Business Manager to join our team in Greenwich, London, on an initial 6-month fixed-term contract (subject to review based on organisational needs and performance).This is an exciting opportunity to lead our retail and e-commerce social enterprise, overseeing the collection, refurbishment and resale of donated goods while driving income generation to support our charitable work helping people who have experienced homelessness.