Completed and maintain currency in Basic Life Support Training, training can be completed at the 92d Medical Group.• Assists with patient check in/out duties, verifies they are registered Composite Healthcare System Defense Enrollment Eligibility Reporting System (CHCS/DEERS), makes referrals to other sections as required• Answers, screens, and routes phone calls to appropriate section for assistance• Schedules appointments, maintains appointment protocols, and communicates schedule and appointment changes to both providers and patients• Receives, locates, and stores medical records and ensures appropriate documents are available prior to patient visits• Prints diagnostic reports, treatment profiles, and copies records as needed• Participates with Primary Care Optimization (PCO) teams to complete Preventive Health Assessment tasks, routing, evaluation, and consultation of reports• Assists in routing patient charts for review and completing required forms• Attaches required supplementary documentation (i.e. lab results) and any other applicable documents to patient file prior to appointment• Assists team members in dissemination of referral instructions and handouts to beneficiaries• Ensures third party insurance information is current and filed in patient chart; coordinates affirmative claims• Trains team members on proper medical records management and provides templates for easy processing• Coordinates with MTF sensitive duty program monitor as applicable• Ensures supplies are available for assigned work center• Assists in the notification and processing paperwork of patient duty absences quarters/convalescent leave, etc.)• Coordinates with the Medical Evaluation Board (MEB) clerk on MEB patients• Coordinates requests for Aero Medical evacuation• Performs end-of-day MHS Genesis processing• Supports Primary Care Manager (PCM) processing for appointment and appropriate access to care timeframes.• The contractor shall maintain records IAW AFI 33-322, Records Management Program, The contractor shall coordinate record keeping actions with the local Records Custodian and Base Records Manager.