Ability to comprehensively analyze & evaluate the effectiveness of the regional Field Safety Operations program; identify problems in a complex set of variables; establish professional rapport & effective working relationship with employers, special interest groups, other BWC departments, & the public; investigate & resolve complaint/problems; handle sensitive face-to-face & telephone inquiries from employers, special interest groups, other BWC departments, & the public; effectively manage off-site employees; build & maintain a positive working atmosphere of growth & participation; define problems, collect data, establish facts, & draw valid conclusions; read & record figures accurately; maintain accurate records; understand manuals & verbal instructions; write meaningful, accurate & concise reports; read & understand technical documents; facilitate effective virtual and in-person team meetings. Skill in the use of Microsoft Office suite (e.g., Outlook, Excel, PowerPoint etc.), data analytics and visualization tools (e.g., Native Tableau dashboards), and BWC enterprise systems supporting filed work, grant applications, claims, policy, and operational management to analyze data, track performance metrics, prepare reports, and support staff supervision and program oversight.