Job Summary The Director, Collections provides strategic leadership and enterprise-level oversight for Ziply Fiber's collections function, with responsibility for developing and executing collection strategies, operating practices, and performance measures that minimize financial loss, reduce delinquency, protect revenue, and support long-term business objectives. The Director partners with senior leaders across Commercial, Sales, Revenue Operations, Finance, Legal, Regulatory, Operations, and external partners to resolve complex issues, guide risk-based decision-making, and ensure collection practices align with company goals, contractual obligations, regulatory requirements, and a positive customer experience.