Demonstrate proficiency in all duties related to: • providing care to patients • responding to patient needs and inquiries • providing support to other staff throughout patient visits • knowledge of services provided by PPIL and associated fees • providing patient-centered customer service • keeping accurate records • communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner • treating all people, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories with honor, respect, and inclusivity. The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage.