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The Senior Financial Service Specialist uses a consultative approach by listening, educating, and recommending products that help members reach their goals-while working closely with branch teams to ensure accuracy, compliance, and smooth processing from start to finish. By identifying member needs and providing clear, knowledgeable guidance, the Senior Financial Service Specialist helps build meaningful, long-term relationships that support members' financial well-being.

About FCCUFCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.Core Values-Strengthen Community by helping members grow and thrive.<ul><li>Community-Our Communities define who we are "People Helping People."</li><li>Integrity-We will live and work with uncompromised integrity.</li><li>Passion-We will display passion in our work and service to our membership.</li><li>Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.</li></ul>Position SummaryThe Senior Financial Service Specialist plays a key role in advancing FCCU's mission of strengthening communities by helping members grow and thrive. Serving as a trusted financial guide, this position supports members with transactions, new accounts, and consumer lending while offering expert advice and tailored financial solutions. By identifying member needs and providing clear, knowledgeable guidance, the Senior Financial Service Specialist helps build meaningful, long-term relationships that support members' financial well-being. This role centers on trust, connection, and exceptional service. The Senior Financial Service Specialist uses a consultative approach by listening, educating, and recommending products that help members reach their goals-while working closely with branch teams to ensure accuracy, compliance, and smooth processing from start to finish. It's a strong fit for someone who enjoys problem-solving, communicates with confidence, and takesJob Responsibilities<ul><li>Provide Member Service and Sales Support: Build strong relationships with members, identify financial needs, and offer tailored solutions. Actively cross-sell products and services to enhance member financial well-being.</li><li>Perform Financial Transactions and Account Management: Handle deposits, withdrawals, loan payments, transfers, and account updates. Open, maintain, and close various account types while ensuring compliance with policies and regulations.</li><li>Loan Origination and Processing: Conduct interviews for retail loans, gather and analyze financial data, determine eligibility, and manage loan documentation and disbursement, including home equity products.</li><li>Ensure Accuracy and Compliance: Maintain accurate cash counts, follow security protocols, and comply with federal regulations and internal policies. Monitor for suspicious activity and report as required.</li><li>Deliver Exceptional Member Experience: Respond to inquiries across multiple channels, resolve issues promptly, and maintain accurate records in member relationship systems. Consistently meet or exceed sales and service goals.</li><li>Support Branch Operations and Growth: Participate in campaigns, community events, and special projects. Assist with ATM/CDM replenishment, vault duties, and other operational tasks to ensure smooth branch functioning.</li></ul>Qualifications <ul><li style="text-align:justify;line-height:normal">Associate's degree or related college courses or substitute two years relevant work experience.</li><li style="text-align:justify;line-height:normal">One year of cash handling experience.</li><li style="text-align:justify;line-height:normal">Two years financial institution experience or a similar customer service position.</li><li style="text-align:justify;line-height:normal">Experience in sales or promoting products and services.</li><li style="text-align:justify;line-height:normal">Ability to operate a computer, telephone and other office equipment.</li><li style="text-align:justify;line-height:normal">Competitive team player, with a positive attitude willing to learn and adapt to change.</li><li style="text-align:justify;line-height:normal">Amazing communication, grammar, and mathematics skills.</li><li style="text-align:justify;line-height:normal">Detail-oriented and able to work in a fast-paced member service environment.</li></ul>BenefitsWe provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.Work ScheduleMonday-Friday, 8am-5pm. You must complete an FCCU employment application located at <a href="https://www.myfccu.com/careers" rel="nofollow">https://www.myfccu.com/careers</a>First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

First Community Credit Union

Senior Financial Service Specialist (Consumer Lender)

Campaigns

Consumer Loans

Credit Union

Cross-Selling

Customer Experience

Customer Support/Service

Detail Oriented

Disbursements

Document Management

Exceeded Sales Goal

Federal Laws and Regulations

Financial Analysis

Financial Services

Financial Transactions

Interviewing Skills

Leadership

Loan Documents

Loan Origination

Loan Processing

Maintain Compliance

Mathematics

Needs Assessment

Office Equipment

Operational Support

Problem Solving Skills

Promotional Programs

Record Keeping

Regulatory Compliance

Sales

Sales Management

Sales Support

Security Protocols

Team Player

Transaction Processing/Management

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Responsibilities include responding to trouble calls, accurately managing service orders and installations, and working closely with cross-functional teams—such as Provisioning, Engineering, Sales, and vendors—to ensure services are functioning correctly and customer needs are met. As a vital member of our front-line support team, the CSR plays a key role in resolving technical issues, strengthening customer relationships, and supporting long-term satisfaction and retention.

We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting from our Valley City, ND office location.As a vital member of our front-line support team, the CSR plays a key role in resolving technical issues, strengthening customer relationships, and supporting long-term satisfaction and retention. This position is ideal for a highly motivated individual who thrives on problem-solving, delivering proactive service, and creating positive experiences that build trust in BEK’s services.The CSR provides timely training, technical support, and service guidance to both customers and BEK employees. Responsibilities include responding to trouble calls, accurately managing service orders and installations, and working closely with cross-functional teams—such as Provisioning, Engineering, Sales, and vendors—to ensure services are functioning correctly and customer needs are met. Through every interaction, the CSR contributes to a consistent, high-quality customer experience that drives loyalty and long-term satisfaction and retention.Operational Duties:<ul style="list-style-type:disc"><li>Accurately handle, maintain, and follow through on service orders, installations, and trouble tickets.</li><li>Support customer account administration and ongoing service needs.</li><li>Understand and provide clear, confident troubleshooting for software, hardware, networking, and equipment issues.</li><li>Proactively identify opportunities to enhance the customer experience and reduce churn through thoughtful support, service education, and solution-focused conversations.</li><li>Identify customer pain points and recurring issues, helping to reduce churn by addressing concerns early and effectively.</li><li>Promote relevant BEK products and services that may enhance the customer’s experience or better meet their evolving needs.</li><li>Diagnoses and troubleshoot technical issues related to networks, phones, routers, and software applications.</li><li>Contribute to a positive team environment that encourages innovation, accountability, and continuous improvement.</li><li>Deliver product and service training to internal teams and customers to increase engagement, satisfaction, and retention.</li><li>Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.</li><li>Other duties as required or assigned by company management.</li></ul>What You Need for This Position:<ul style="list-style-type:disc"><li>Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.</li><li>Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.</li><li>Proven ability to communicate with clarity, compassion, and professionalism, especially when dealing with complex or technical topics.</li><li>We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, competing for tasks and demands with strict attention to detail is a must.</li><li>Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.</li><li>Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the Company's needs today and in the future.</li><li>Be highly organized, detail-oriented, and resolute regarding accuracy.</li><li>Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.</li></ul> #hc228546

Sales Associate Jobs in Riverside, ND

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Sales Associate Jobs in Riverside, ND

Senior Financial Service Specialist (Consumer Lender) First Community Credit Union

Customer Service Representative - Valley City, North Dakota BEK Communications

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