You will review and triage all incoming emails, ensure prompt and professional follow-up, and gather the technical and administrative details needed to prepare accurate estimates and quotes for traffic control services (lane closures, flagging, MOT plans, equipment rental, etc.). Collect missing bid inputs: project address, start date/duration, work hours/traffic control windows, lane/shoulder impacts, MOT plan requirements, special events, union/prevailing wage, insurance/COI, and any plans/specs.