Daily in person, oversees the Business Banking function within an assigned region; leading outside facing BBRMs who are responsible for growing a client base of companies with revenue within the Business Banking segment in-person; in some larger or more complex territories, the BBSL will lead Team Lead(s) who have full management responsibility for a subset or smaller team of RMs within an assigned territory • Ensures the delivery of the BB value proposition, aligns approach with the Key Sales Process and Consultative Sales Process Framework in daily work to develop and grow a sales team; ultimately creating a positive client experience and sustained growth • Coaches, primarily in-person to the segment value proposition and defined client experiences; directs the team sales efforts through utilization of consistent sales processes/tools including a disciplined approach to prospecting, development of internal/external centers of influence and follow- up to leads • Maintains an in-depth knowledge of products and services and is responsible for related in-person and remote training and development for assigned team • Supports sound credit initiation process to drive a high-quality risk management and a profitable portfolio • Participates in joint calling efforts in the field or on the phone with RMs to enhance selling skills and uncover opportunities to help support our clients financial support needs and growth objectives • Tracks performance objectives for team members; manages and evaluates staff performance to established objectives, differentiates performance and strives to ensure each banker achieves their respective goals • Partners with Human Resources to execute talent processes - including recruiting, employee skill development, career progression, goal setting, performance management, employee engagement and the delivery of a pay for performance culture • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Keys clients and Key. • A minimum of 5 years of commercial lending experience (required) • A minimum of 3 years of leadership experience, preferably managing commercial lenders (required) • 7+ years of sales and business development experience in financial services, including client research, sales planning, and closing (required).