Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships. Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives.