ESSENTIAL DUTIES AND RESPONSIBILITIES: Drive sales and profitability through customer satisfaction Ensure all planograms are executed Ensure all merchandise is properly priced, displayed and stocked according to appropriate inventory levels Supervise, train, and develop staff in all functions required to run your assigned area Ensure all employees provide outstanding customer service to satisfy customer needs Be familiar with and enforce all policies and procedures Oversee assigned area through effective delegation and management of work, employees, time, and resources Maintain working knowledge of products and services May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials Safety awareness of anything in store that may be hazard to employees or customers Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner Additional duties, as assigned REQUIREMENTS & QUALIFICATIONS: Knowledge and experience with outdoor power equipment products required Experience with 2-cycle units and accessories is desirable 3-4 years of retail experience Retail Management experience is preferred Flexibility to work any open store hours Strong communication and leadership skills Highly motivated leader capable of motivating others to achieve company goals Excellent Customer Service skills Excellent verbal and written communication Must possess strong work ethic and interpersonal skills Basic computer skills Highly organized and detail-oriented Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast paced environment. DEPARTMENT: Retail Store REPORTS TO: Store Manager FLSA STATUS: Exempt POSITION TYPE: Full-Time POSITION SUMMARY: Department Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results.