Chevrolet of CantonNewSales Manager - Chevrolet Autos Chevrolet of CantonSales Manager - Chevrolet AutosCanton, GAWe proudly represent one of the most iconic automotive brands in the industry, and we’re looking for a driven, strategic Sales Manager to lead our highâ€'performing sales team and support continued growth. This role is an exciting opportunity for a motivated leader who thrives in a fastâ€'paced dealership environment and knows how to inspire a team to exceed goals.
Medline IndustriesPhysician Office Division Sales Manager Medline IndustriesPhysician Office Division Sales ManagerAtlanta, GA$134,000–$201,000 / yearFull timeDevelop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies. Conduct one-on-one review with all Account Representatives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
USHA - Georgia DivisionAccount Manager - Sales USHA - Georgia DivisionAccount Manager - SalesSnellville, GARemote$80,000–$110,000 / yearAccount Manager position is also relevant to job seekers with various work experiences such as: Business Manager Finance Marketing Banking Regional and Territory Sales Office Appointment Setter Tele Teacher Support Customer Service Real Estate and Auto Sales Pharm Sales Retail Educators Graduates Agent Financial Services Assistant Leasing Accountant Coordinator Representative Transitioning Military Personnel Business Graduates Leasing and Loan Services. You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services.
Spencer Gifts - Spirit HalloweenDistrict Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritBuford, GA$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
CMA CGM (America) LLCInside Sales Representative CMA CGM (America) LLCInside Sales RepresentativeAtlanta, Ga$62,000–$69,560 / yearWith its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Icarus MedicalNewRegional Sales Representative Icarus MedicalRegional Sales RepresentativeLilburn, GA$72,000–$200,000 / yearThe program includes a step down incentive program that moves from a higher base, lower commission to a lower base, uncapped higher commission structure within the territory. The individual will be accountable for prospecting a territory, holding in-services with clinical customers, onboarding accounts, and maintaining account relationships to establish a pipeline and achieve monthly sales goals.
JobotNewManager of Client Relations (Nuclear Industry) JobotManager of Client Relations (Nuclear Industry)Johns Creek, GA$170,000–$230,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will represent a full portfolio of engineered products and services, working closely with engineering, manufacturing, and project teams to deliver high impact solutions to clients.
Dena MotorsNewSales Desk Manager - Automotive Dealership Dena MotorsSales Desk Manager - Automotive DealershipConyers, GADena Motors is a rapidly growing automotive dealership located in Conyers, Georgia, committed to providing exceptional customer service and quality pre-owned vehicles. Paperwork & Documentation: Oversee the accuracy of deal paperwork, ensuring all necessary documents are complete before finalizing sales transactions.
Bartlett RoofingNewSales Representative - Paid Training Bartlett RoofingSales Representative - Paid TrainingWoodstock, GA$80,000–$180,000 / yearWe help homeowners navigate roofing solutions through insurance claims and retail projects, but just as importantly, we develop people into strong producers and future leaders. If youre ready to take control of your future, earn what youre worth, and grow with a company that rewards effort and ambition, we want to hear from you.
Bartlett RoofingNewSales Representative – Roofing | $75-$300k OTE | Paid Training Bartlett RoofingSales Representative – Roofing | $75-$300k OTE | Paid TrainingLebanon, GA$80,000–$180,000 / yearWe help homeowners navigate roofing solutions through insurance claims and retail projects, but just as importantly, we develop people into strong producers and future leaders. If youre ready to take control of your future, earn what youre worth, and grow with a company that rewards effort and ambition, we want to hear from you.
Bartlett RoofingNewSales Representative Bartlett RoofingSales RepresentativeClarkdale, GA$80,000–$180,000 / yearWe help homeowners navigate roofing solutions through insurance claims and retail projects, but just as importantly, we develop people into strong producers and future leaders. If youre ready to take control of your future, earn what youre worth, and grow with a company that rewards effort and ambition, we want to hear from you.
Company ConfidentialTerritory Manager II Company ConfidentialTerritory Manager IIAtlanta, GAFull timeWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
Clearwave Fiber LLCNewSr. Supervisor, Direct Sales Clearwave Fiber LLCSr. Supervisor, Direct SalesMarietta, GACollaborate for Success: Work closely with leadership and operations teams to manage territory assignments, track performance, and ensure accurate and timely commission payments. This role requires a balance of strategic leadership and direct sales activities, making it ideal for someone who excels both in managing teams and driving personal sales performance.
Six Flags Over GeorgiaNewMarketing and Sales Director Six Flags Over GeorgiaMarketing and Sales DirectorAtlanta, GADirects, advises and supervises a fulltime team sales and marketing professionals to identify and deliver new sources of incremental visitors and year over year growth by collaborating with Corporate partners on marketing communications earned and owned efforts, paid advertising & promotions, consumer product, pricing and program development, tickets sales partnerships, special event creation and group sales programs. Represents the park at local and regional industry and tourism events and works to create collaborative synergies and supportive marketing partnerships and cooperative efforts.
Davron LLCNewSales & Landscape Architect Davron LLCSales & Landscape ArchitectRoswell, GASALES & LANDSCAPE ARCHITECT | DESIGN CONSULTANT | LANDSCAPE ARCHITECT | LANDSCAPE DESIGNER | BACHELOR'S DEGREE IN LANDSCAPE ARCHITECTURE | AUTOCAD | MICROSOFT OFFICE | ASPIRE CRM | DYNASCAPE | HIGH-END RESIDENTIAL | LANDSCAPE DESIGN | SALES. This is an exciting opportunity to step into a unique hybrid role that blends creative landscape design, client-facing sales, and project coordination within a collaborative, family-like team known for strong retention, engaging custom work, and a laid-back, non-corporate culture.
Six Flags White WaterNewWaterpark Maintenance Manager (Fulltime) Six Flags White WaterWaterpark Maintenance Manager (Fulltime)Acworth, GAResponsibilities:Lead the Maintenance Department to deliver results in a broad array of activities including facilities maintenance, annual preventative maintenance activities, repair and rehabilitation of structures and equipment, landscaping and support for park operations. See Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Sunbelt RentalsOutside Sales Representative - Commercial Power Sunbelt RentalsOutside Sales Representative - Commercial PowerConyers, GA$40,000–$62,965 / yearThis position would cater to the Commercial market segment geared towards those customers who consistently use equipment for either short term use or long term projects including Sand Blasting, Industrial Coating, Painting, Power Plants, Surface Preparation Contractors, Manufacturing/Processing Plants, Large Venues, Special Event Contractors/Coordinators, Facility Maintenance Contractors, Tent Rental Companies, Party Rental Companies, Remediation/Restoration, General Contractors, HVAC Contractors, Electrical Contractors, Construction Drying, Generator Service Contractors, Hospitals, Telecommunications, New Home Construction, Schools, Correctional Facilities, or College Campuses. Related experience may include: Account Development Manager, Account Executive, Account Manager, Channel Sales Director, Distribution Sales Manager, Outside Sales, Outside Sales Representative, Sales Consultant, Sales Director, Sales Rep, Sales Representative, Marketing Representative, Sales Manager, Base Pay Range: $40,000.00 - 62,965.00.
Visa Technology and Operations LLCSenior Manager Visa Technology and Operations LLCSenior ManagerAtlanta, GA$176,500–$282,500 / yearThis role will lead complex, consultative sales engagements focused on fraud prevention, financial crime, and real-time risk decisioning, partnering closely with Visa Issuer Account Executives, Value-Added Services (VAS), Product, and Client Services teams. The ideal candidate brings deep experience selling enterprise SaaS or risk platforms into issuers, strong executive presence, and the ability to navigate long, multi-stakeholder sales cycles while positioning Featurespace as a strategic, AI‑driven partner.
JobotNewAssociate Relationship Manager (Wealth) JobotAssociate Relationship Manager (Wealth)Atlanta, GA$115,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Success in this role is demonstrated through strong client service, attention to detail, and the ability to proactively manage multiple priorities while delivering a high-quality client experience.
JobotNewSenior Tax Manager (Remote) JobotSenior Tax Manager (Remote)Decatur, GARemote$130,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Plan, execute, direct, and complete tax projects in a wide variety of industries; provide innovative tax planning, consulting, and compliance expertise to clients, and manage to budget.
SNF Holding CompanySr. Environmental & Air Permitting Manager SNF Holding CompanySr. Environmental & Air Permitting ManagerMarietta, GeorgiaThey work with Team Members to interpret and process environmental data, make strategic decisions based on sound engineering judgement, produce quality deliverables, provide excellent customer service and project management for our clients, and maintain good working relationships with State regulatory agencies on environmental compliance and permit issues. The Manager will have deep technical experience in air quality permitting and emissions inventories, excellent regulatory interpretation skills, and a strong ability to solve complex problems and challenges, develop and organize effective plans, and make decisions in a fast-paced, sometimes unpredictable environment.
Sunbelt RentalsNewOutside Sales Representative Sunbelt RentalsOutside Sales RepresentativeConyers, GA$40,000–$62,965 / yearRelated experience may include: Account Development Manager, Account Executive, Account Manager, Channel Sales Director, Distribution Sales Manager, Outside Sales, Outside Sales Representative, Sales Consultant, Sales Director, Sales Rep, Sales Representative, Marketing Representative, Sales Manager. Specifically, this position would cater to the Civil market segment geared towards those customers who consistently rent Pumps for either short term use or long-term projects for the purpose of moving fluid.
Visa Technology and Operations LLCDigital Sales Enablement Sr. Analyst Visa Technology and Operations LLCDigital Sales Enablement Sr. AnalystAtlanta, GA$109,800–$206,700 / yearMasters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD • Proven experience in digital sales, campaign operations and activation, enablement, or related field • Proficiency in using CRM and sales enablement platforms, specifically Microsoft Dynamics and Highspot. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Zaxby'sNewRestaurant General Manager Zaxby'sRestaurant General ManagerLoganville, GAEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance. Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience.
Sunstate EquipmentNewOutside Sales Representative Sunstate EquipmentOutside Sales RepresentativeMarietta, GAPlus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier! We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work.
Duluth Trading CompanyNewFP&A Manager - Supply Chain Duluth Trading CompanyFP&A Manager - Supply ChainWhite, GA$113,000–$145,000Create data-driven business cases for capital expenditure projects to determine financial viability, including Return on Investment (ROI), Net Present Value (NPV), and payback. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.
Sunbelt RentalsBranch Manager - Climate Control Sunbelt RentalsBranch Manager - Climate ControlAtlanta, GA$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
Six Flags Over GeorgiaNewFood & Beverage Manager Six Flags Over GeorgiaFood & Beverage ManagerAustell, GAMeets with direct reports regularly to discuss operations including tactics to, enhance the guest and associate experience, improve efficiencies, deliver financial results, improve overall operations, and support elevating our brand. 2-3 years’ experience as a theme park supervisor/manager of Food and Beverage Operations, restaurant management experience, or experience in multi-unit Food and Beverage Operations related field.
Visa Technology and Operations LLCSenior Manager - B2B Acceptance Solutions, Global Product - GTM Visa Technology and Operations LLCSenior Manager - B2B Acceptance Solutions, Global Product - GTMAtlanta, GA$143,700–$230,200 / yearThis role will be at the forefront of transforming how businesses accept virtual card payments through Visa AR Manager—a cutting-edge solution that automates payment processing and reconciliation for card-accepting merchants. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
JobotNewInternational Tax Manager (Hybrid) JobotInternational Tax Manager (Hybrid)Atlanta, GA$90,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have the ability to provide comprehensive counsel on complex issues such as IP migration, GILTI/Subpart F, treaty applicability, and sophisticated structuring.
Inizio EngageNewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeAtlanta, GAOur passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
Hampton Inn Atlanta Perimeter CenterGeneral Manager Hampton Inn Atlanta Perimeter CenterGeneral ManagerSandy Springs, GA$55,000–$80,000 / yearThe ideal candidate will demonstrate strong leadership, exceptional customer service skills, comprehensive hospitality management knowledge, and a proven ability to build and close corporate and group business. We are seeking an experienced, dynamic, and hands-on Hotel General Manager to lead day-to-day operations and drive direct sales growth for our 131-key Hampton Inn in the Dunwoody/Perimeter market.
Visa Technology and Operations LLCSr. Manager, VCA - Consulting Services Visa Technology and Operations LLCSr. Manager, VCA - Consulting ServicesAtlanta, GA$130,600–$209,300 / yearContribute to consulting project work, which involves playing a lead role and/or contributor role: Playing a leadership role to identify required timelines, resources, SME’s, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
MooCoo Group LLCNewRestaurant Manager – New Restaurant Opening MooCoo Group LLCRestaurant Manager – New Restaurant OpeningAvondale Estates, GA$58,000–$70,000 / yearWe are committed to developing future leaders, promoting from within whenever possible, and providing the tools, mentorship, and support needed to take the next step in your leadership career. We are looking for hands-on leaders who lead from the floor, support their teams, and take pride in delivering exceptional hospitality every day.
Visa Technology and Operations LLCNewSenior Program Manager Visa Technology and Operations LLCSenior Program ManagerAtlanta, GA$143,700–$243,700 / yearVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. This role is externally facing and requires frequent interaction with client stakeholders, often within their operating environments, to drive alignment, manage delivery, and resolve issues.
ChenMedNewAssociate Market General Manager ChenMedAssociate Market General ManagerDecatur, GA$166,652–$238,075Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations. Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization.
Forward AirNewSenior Account Manager Forward AirSenior Account ManagerAtlanta, GAThe Senior Account Manager will be responsible for maintaining and growing relationships with existing enterprise-level customers while identifying and developing new business opportunities for Forward Air. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies.
VSP Cantina AvondaleNewGENERAL MANAGER – NEW RESTAURANT OPENING VSP Cantina AvondaleGENERAL MANAGER – NEW RESTAURANT OPENINGAvondale Estates, GA$65,000–$85,000 / yearIf you are an experienced restaurant leader who is passionate about hospitality, team development, operational excellence, and driving results, we would love to hear from you. We are seeking an experienced General Manager to lead the opening and ongoing success of our newest restaurant location.
Leapfrog Services, Inc.NewAccount Manager – Managed IT Services Leapfrog Services, Inc.Account Manager – Managed IT ServicesAtlanta, GA$65,000–$80,000 / yearThe Account Manager does not need to be the technical expert in the room, but should understand managed IT services well enough to ask good questions, coordinate internal resources, and communicate clearly with client stakeholders. Previous experience working for an IT Managed Service Provider, MSP, technology services company, consulting firm, or other client-facing technical services environment.
Vaco LLCNewRevenue Accounting Manager Vaco LLCRevenue Accounting ManagerAtlanta, GA$100,000–$120,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Reineke AgencyNewRemote Sales Representative Reineke AgencyRemote Sales RepresentativeAtlanta, GARemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
Corbu's Pizza ETC.NewAssistant General Manager (AGM) Corbu's Pizza ETC.Assistant General Manager (AGM)Atlanta, GA$58,000–$70,000 / yearAs we continue to grow, we are seeking a passionate Assistant General Manager who thrives in a fast-paced restaurant environment and enjoys leading teams, developing people, and creating exceptional guest experiences. Featuring artisan pizzas, Italian-inspired cocktails, and genuine hospitality, Corbu's is a growing concept focused on delivering memorable guest experiences in a thoughtfully designed environment.
Combined InsuranceNewAgency Sales Coordinator Combined InsuranceAgency Sales CoordinatorAlpharetta, GAThat includes building lasting Customer relationships, making sales presentations to new and current Customers, and supporting new agents in the field. The income range associated with this posting represents the potential earnings available to you as a sales leader through personal compensation and incentive bonuses on team production, it is not a guaranteed salary.
Thai Mango CantonNewRestaurant Manager (FT and/or PT) Thai Mango CantonRestaurant Manager (FT and/or PT)Canton, GAAs we grow, we re looking for a full time and part time manager who can lead from the front, stay organized under pressure, and keep operations running smoothly every day. This role suits someone who takes ownership, communicates clearly, and supports both front and back of house while delivering a strong customer experience.
Cypress Street Pint & PlateNewRESTAURANT MANAGER (HIGH-VOLUME FULL-SERVICE RESTAURANT) Cypress Street Pint & PlateRESTAURANT MANAGER (HIGH-VOLUME FULL-SERVICE RESTAURANT)Atlanta, GA$60,000–$65,000 / yearWe invest in our managers through hands-on leadership development, ongoing coaching, mentorship, and real-world operational training designed to prepare them for the next stage of their careers. For more than 21 years, Cypress Street Pint & Plate has been a staple in the Atlanta dining scene, known for exceptional hospitality, great food, craft beverages, and a welcoming neighborhood atmosphere.
United RentalsNewOutside Sales Rep - ROS United RentalsOutside Sales Rep - ROSForest Park, GAPromote awareness of site services products, technical knowledge and effective selling practices; In cold start markets and/or under-penetrated markets, the ROS sales rep will accelerate revenue and drive education and visibility of our offerings. As a Sales Representative for our Reliable Onsite Services (ROS) division, you will drive profitable revenue in your assigned geography, and act as a single point of contact for ROS products and services.
Howells kitchen & barNewGENERAL MANAGER – HIGH-VOLUME FULL-SERVICE RESTAURANT Howells kitchen & barGENERAL MANAGER – HIGH-VOLUME FULL-SERVICE RESTAURANTAtlanta, GA$65,000–$85,000 / yearWe are committed to developing exceptional leaders, promoting from within whenever possible, and providing the support, resources, and autonomy needed to drive results and build successful teams. With annual sales exceeding $3 million and a reputation built on consistency, quality, and guest experience, we are seeking a proven General Manager to lead the restaurant's continued growth and success.
Sunbelt RentalsOutside Sales Representative - Trench Safety Sunbelt RentalsOutside Sales Representative - Trench SafetyConyers, GA$40,000–$62,965 / yearWork with accounts payable on delinquent accounts, assist with AP to communicate with customers, collect payments from customers and maintain accurate customer records. Develop and execute territory sales plans to expand existing customer base and develop new customers within assigned territory and market segments to "grow the business".
AxelonNewTerritory Manager AxelonTerritory ManagerAtlanta, GAProvide an approved fully insured vehicle, the insurance, fuel, and maintenance, and various technological tools necessary to successfully operate an assigned sales territory, including but not limited to designated mobile devices (tablets, iPad, and phones). Present products and services to existing and prospective customers using sample boards, product demo, and the mobile store.
Sherrill Insurance AgencyInsurance Account Manager Sherrill Insurance AgencyInsurance Account ManagerAtlanta, GARecord any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage. Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding.