You will build a deep understanding of the public-safety environments, user workflows and customer needs across LATAM and Puerto Rico; identify and validate the highest-impact problems to solve; and partner with global Product, Design and Engineering teams through discovery, delivery, launch, adoption and iteration. Translate insight into clear product direction: Turn customer needs, regional requirements and local constraints into well-defined problem statements, product briefs, user stories, requirements and prioritised initiatives for Product, Design and Engineering teams.