Hard skills: Advanced Salesforce configuration and administration expertise, strong understanding of Salesforce security and access models, expertise in reporting, dashboards, flow, and automation design, strong data modeling and data quality management skills, working knowledge of REST APIs, OAuth, and JSON, experience with CI/CD and deployment tools such as Gearset, ability to recommend and enforce Salesforce and industry best practices. + Soft skills: Strong communication and stakeholder partnership skills, customer-focused, service-oriented mindset, strong organizational and documentation discipline, ability to work independently and collaboratively in cross-functional teams, strong problem-solving and critical-thinking capabilities.