Minimum Education & Work Experience: 4+ years of hands-on IT support experience, with at least some of that at a small or scaling company where you had exposure to building process, not just following it Strong, demonstrable experience supporting macOS in a business/enterprise environment (this is a Mac-majority shop) Hands-on administration experience with Google Workspace as an identity/productivity platform (user management, groups, security settings, not just end-user use) Proven experience managing full user lifecycle: onboarding, offboarding, access provisioning and deprovisioning, license management Demonstrated ability to work independently in a fully remote environment - no local IT team, no walk-up desk, no in-person escalation path Strong written and verbal communication skills; comfortable being the primary, consistent point of contact for a distributed workforce Experience troubleshooting across a mixed hardware/software environment (laptops, SaaS applications, identity/access issues) A track record of creating or improving documentation (SOPs, runbooks, knowledge base articles) - even informally. Key Skills and Qualifications: Experience administering a Microsoft 365 tenant alongside Google Workspace (we run both) Exposure to basic endpoint management/MDM tooling (Jamf, Kandji, Intune, or similar) Familiarity with MFA/SSO implementation and enforcement (Okta, Google SSO, Duo, etc.) Experience supporting SaaS application governance - vendor management, license audits, access reviews across a large application portfolio (50+ apps) Some exposure to compliance or security frameworks (SOC 2, ISO 27001, or similar) - even if you werent the one driving them Experience at a company that runs parallel/legacy and current product platforms, or otherwise supporting users through a system migration Relevant certifications (CompTIA A+, Google Workspace Administrator, Microsoft 365 Certified, etc.) - nice to have, not a filter Prior experience at a PE-owned or newly-scaling company, where IT/security functions were being built rather than inherited fully-formed.