Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, answering multi-line phone, triage calls, resolves issues and answers questions, takes detailed messages, redirects calls to the appropriate person, maintains confidentiality, meets deadlines, multi-tasks, problem solves, and assists patients to ensure they have a positive and professional experience at all times. Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law.