Competencies Cultivates innovation, Optimizes work processes, Ensures accountability, Collaborates, Communicates effectively, Instills trust, Customer focus, Action-oriented, Values differences, Self-development, Compassion, Interpersonal savvy. equivalency and a total of three (3) years of experience, including in-person customer service and computer-based retail experience (preferably in e-commerce processing and fulfillment) within the past five years, in a high-volume environment - or any equivalent combination of experience and training.