As a Patient Experience Associate, you will be responsible for weekly training at new hire orientation and work with the Office Managers, Regional Operations Managers, and Administration staff to ensure the patient experience is consistent across all locations. This TPMG customer service plan should be creative, interactive with straightforward information that includes: phone etiquette, email etiquette, patient safety, communications, conflict resolution, follow-up, answering questions, referrals, and other patient requests.