p>Key Responsibilities: • Answer incoming calls and provide timely, professional support to customers regarding repair status, shipping, and general inquiries • Document customer interactions and update order details in internal systems • Coordinate with internal teams to resolve customer questions and issues • Support shipping functions, including preparing and tracking outgoing and incoming packages • Maintain accurate data entry and ensure order information is up to date.
Signet Jewelers is the worlds largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct.