Examples of specialized experience would typically include, but are not limited to: Analyzing scheduling, administrative, or operational data to identify trends and recommend improvements; monitoring compliance with policies, procedures, or performance measures; researching and resolving complex administrative or patient support issues; preparing reports, briefings, or statistical summaries for management; coordinating activities among multiple staff, clinics, or organizational units to support efficient operations; and providing guidance on administrative processes, scheduling procedures, or program requirements. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.