VANCOUVER, WA30+ days ago
Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices + Provide hands on Tax Office Associate support with Preparer Tax Identification Number ( PTIN ) renewal/payment + Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support ; d ocument nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager ( CSM ) , or District General Manager ( DGM ) as needed + Communicate with DOC/DGM/Field Associates around Administrative Support Tasks + Sourc e vendors for l ocal f acility t ickets and set up with approved payment process + Review and verify invoices and prepare payment in Coupa and/or c orporate c redit c ard expense for the DOC's approval + Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft T eams and Microsoft Suite applications including virtual tools ; m ay include internal systems + Attend training related to the effective and efficient performance of job duties + Other duties as assigned by the DOC or in partnership with the CSM What you'll bring to the team. Education: + High school diploma or equivalent Work Experience: + Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress + Ability to work independently with minimal supervision + customer service experience + Demonstrated decision making, analytical, and problem-solving skills + Demonstrated organization, prioritization, and project coordination skills + Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates + Effective time management and organization skills with the ability to handle multiple priorities + Experience working with Windows Environment + Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools It would be even better if you also had.