What you will do: Handles wide variety of guest requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.