A Day in the Life: The essential functions of this role are as follows: Performs clerical work associated with INDOT Divisions as needed (i.e., open /sort mail, compose/edit correspondence relative to assigned work, maintain files, data entry, screens and directs telephone calls, and serves as receptionist for division office); acts as customer service representative as needed, fielding customer service calls with superior customer service. Ability to gather, collate, and classify information about data, people, or things; define problems, collect data, establish facts, and draw valid conclusions; write letters, papers, and reports; handle sensitive and face-to-face inquiries and contacts with the general public.