San Antonio, TX17 days ago
Major Duties continued: Problem solving on operational issues, procedures and performing administrative follow up actions; Collaborating with various teams to assure continuity of care; Scheduling, canceling, re-scheduling patients appointments and/or consults; Facilitates and assist with patient travel activities; Monitoring both inpatient and outpatient appointments; Ensuring admissions, transfers, and discharges are complete; Accurately interprets eligibility requirements in order to make eligibility determination to ensure that Veterans and beneficiaries meet legal/contractual requirements for medical care; Verifying and updating demographics and insurance information; Collecting means test data when appropriate; gives advisory and technical assistance to all applicable customers regarding eligibility and enrollment service, programs and activities; Processes all emergency and non-emergency transfers to the other VA facilities and non-VA hospitals and facilities; Communicating pertinent information to patients, co-workers and clinical staff member; Provides clerical support to include, but not limited to preparing/mailing letters, placing phone calls, printing labels/armbands, maintaining/updating rosters and phone lists, and running various reports (ie. Assignments at this level include, but are not limited to: Participating in team huddles and team meetings to manage and plan patient care; Setting priorities and deadlines, Adjusting the flow and sequencing of the work to meet team and patient needs; May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); Managing electronic wait list to verify and validate accuracy and resolve issues; Participating and providing input in problem solving on operational issues or procedures in team meetings, Performing administrative follow up actions; Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; Evaluating patient information and clinic schedule lists to determine whether patient is vested; Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.