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This role is ideal for someone who enjoys helping customers, multitasking across systems, and working in a fast-paced call center environment. Process requests for duplicate statements, stop payments, fee waivers, check orders, and account closures.

HOUR

<div id="jb-details-panel-group"><div id="jb-desc-box"><div id="job-desc-heading"><h2>Job Description</h2></div><div><div>Customer Service Representative Bishop & Company | Honolulu, HI Bishop & Company is seeking a customer-focused Customer Service Representative to support a reputable financial institution in Honolulu. This role is ideal for someone who enjoys helping customers, multitasking across systems, and working in a fast-paced call center environment. <hr/>Key Responsibilities<ul><li>Answer incoming email and telephone inquiries in accordance with established Call Center standards</li><li>Assist customers with general banking needs in a professional and timely manner, ensuring appropriate follow-up</li><li>Provide account information and help resolve customer questions, issues, or concerns</li><li>Document customer interactions and escalate issues as needed to ensure prompt resolution</li><li>Provide general information on bank products and services, including:<ul><li>Branch and ATM locations and hours</li><li>Rates and fees</li><li>Deposit and loan accounts</li><li>Convenience and monetary products and services</li></ul></li><li>Fulfill special customer requests using internal systems or by referring to the appropriate department</li><li>Prepare account maintenance requests, including address or phone number changes</li><li>Process requests for duplicate statements, stop payments, fee waivers, check orders, and account closures</li><li>Cancel lost or stolen cards, reset online banking passwords, and activate debit or credit cards</li><li>Convert customer inquiries into potential account openings by referring customers to the appropriate business units</li></ul><hr/>Qualifications<ul><li>High School Diploma required</li><li>1+ year of customer service experience</li><li>Tech-savvy and comfortable navigating multiple systems and screens</li><li>Strong multitasking skills and attention to detail</li><li>Professional communication and problem-solving skills</li></ul><hr/>Additional Information<ul><li>Job Type: Temporary (3 months with possible extension)</li><li>Pay: $21.94 per hour</li><li>Location: Honolulu, HI 96813</li><li>Parking: Not provided</li></ul> Schedule Options: <ul><li>Part-Time: Monday–Friday, either 8:00 AM–1:00 PM or 2:00 PM–6:00 PM</li><li>Full-Time: Monday–Friday, either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM</li></ul> Benefits: Bishop & Company offers competitive benefits for qualifying temporary and contract employees, including paid holidays, paid vacation, health insurance, and a matching 401(k) plan. Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed. Please forward resumes to:  Bishop & Company  Phone: 808-839-2200  Website: http://www.bishopco.net/    Location: Honolulu, HI    ***No relocation, In-state applicants only. Must be available to interview immediately.***   Equal Opportunity Employer – Disability and Veteran  </div></div></div></div>

Bishop

Customer Service Representative -Full-time or Part-time

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Bishop

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