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The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

HOUR

<h5>Part Time Customer Service Associate </h5><p>As a Part Time Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. </p><p>Wage: $18.00/hr </p><p>Responsibilities </p><ul><li>Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. </li><li>Welcome each customer with a smile. </li><li>Proudly represent Hertz with your professional appearance, language and behavior. </li><li>Focus on providing a clean and safe vehicle, to every customer, every time. </li><li>Take ownership of each customer's service experience by immediately owning and resolving issues. </li><li>Be proud of our brand and the role you play in our success. </li><li>Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. </li><li>Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. </li><li>Build brand loyalty. </li><li>Utilize company approved sales and service techniques when determining customer wants and needs. </li><li>Offer optional products to meet customer wants and needs. </li><li>Prepare all rental and return documents accurately and completely. </li><li>Qualify each customer using our company rental requirement guidelines. </li><li>Provide customers assistance with directions, maps, local area information, appropriate service information, etc. </li><li>Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. </li><li>Ensure that the return date and time on the rental agreement is accurate. </li><li>Review all charges at the time of vehicle return. </li><li>Prepare the Rental Agreement Folder with all required information. </li><li>Answer the phones to assist customers in a friendly, helpful and prompt manner. </li><li>Assist customers by effectively resolving all customer service issues. </li><li>Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. </li></ul><p>Skills </p><ul><li>Passion for customer service and attention to detail - Goes the extra mile </li><li>Self-motivated to achieve and exceed targeted goals </li><li>Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. </li><li>Proficiency in English </li><li>Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply </li><li>Work in a fast-paced environment with a variety of tasks. </li><li>Excellent organizational and time management skills </li><li>Demonstrate professionalism and interpersonal skills </li><li>Proven experience of working well within a team </li><li>100% customer focus, with proven experience within a customer facing environment </li></ul><p>Additional Requirements </p><ul><li>Work flexible shifts including weekends and holidays; and work overtime as required </li><li>Work outdoors during all weather conditions </li><li>Stand for long periods of time </li></ul><h5>About Us </h5><p>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran </p><h5>Job Info </h5><ul><li>Job Identification 37950 </li><li>Job Category Customer Experience </li><li>Locations 100 Rental Car Rd, Pittsburgh, PA, 15231, US </li><li>Job Schedule Part time </li><li>Remote No </li><li>Number of Openings 3 </li><li>Regular or Temporary Regular </li></ul>

<p>Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of  Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car  Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14  additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and  service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige,  Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet  management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American  equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can
		be found at <a href="http://www.abouthertz.com/" target="_blank">www.abouthertz.com.</a> </p>
		<br/>
	<p>Learn more about Hertz by visiting <a href="http://www.hertz.com" target="_blank">www.hertz.com</a></p>
 <br/>										<p>Hertz is an Equal Opportunity Employer.</p>

Hertz

Part Time Customer Service Associate

Car Rentals

Communication Skills

Computer Skills

Computer Systems

Customer Experience

Customer Relations

Customer Support/Service

Detail Oriented

English Language

Exceeded Sales Goal

Interpersonal Skills

Loyalty Programs

Multilingual

Multitasking

Needs Assessment

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Rentals

Resolve Customer Issues

Returns Processing

Sales

Team Player

Telephone Skills

Time Management

Typing

Writing Skills

Hire Recruits

OTHER

2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support. Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.

<p>Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus <a class="external" href="https://www.wired.com/story/are-digital-wall-calendars-worth-it/" rel="nofollow noreferrer noopener" target="_blank"><u>Wired</u></a> and <a class="external" href="https://www.nytimes.com/wirecutter/reviews/skylight-calendar-review/" rel="nofollow noreferrer noopener" target="_blank"><u>the Wirecutter</u></a>). Our latest product is <a class="external" href="https://myskylight.com/calendar/" rel="nofollow noreferrer noopener" target="_blank"><u>Calendar 2</u></a>, which just launched to rave reviews.</p><p>Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being <em>completely bootstrapped and profitable</em>. We get to grow a happy, healthy company focused on making products our customers love <em>without investors breathing down our necks.</em></p><p>Smart, hardworking people who care about making <em>actually meaningful products</em> love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.</p><p/><h3><strong>About the Job</strong></h3><p>We’re hiring Part-Time Weekend Concierge Team Agents in the Greater Pittsburgh Region! We're seeking experienced customer service professionals to join our Customer Service Concierge Team and deliver exceptional support to our Skylight Calendar customers. This role is key to supporting Skylight as we grow and redefine what outstanding customer service looks like for our Calendar customers. As a Concierge Agent, you’ll uphold Skylight’s high standards for customer service, ensuring every interaction reflects the care, expertise, and attention our customers deserve. Compensation for this position is $20/hour. </p><p/><h3>Schedule</h3><ul><li>This is a part-time position and weekly schedules range between 16 to 29 hours.</li><li>Our peak seasons are May and November through January, and all team members are expected to work during the weeks of Mother’s Day, Thanksgiving, and Christmas.</li><li>The Concierge Team operates seven days a week, from 8 AM to 8 PM EST. Shifts are scheduled in 4- or 8-hour blocks within that timeframe, with at least two days off each week.</li><li>Priority will be given to candidates with the widest availability.<strong> Please note that nights and weekends are required.</strong></li></ul><p/><p>To be eligible, you must reside in the Greater Pittsburgh, Pennsylvania Region and be available to schedule an in-person interview at our office in Shadyside.</p><p/><h3>Responsibilities</h3><ul><li>Provide bespoke, 1-1 customer service for our Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.</li><li>Engage with customers daily through high-volume phone, chat, email, and social media platform interactions. On average, you’ll support 6–8 customers per hour, though volumes may increase to 10–12 per hour depending on the complexity and nature of the inquiries.</li><li>Support escalated customer issues involving complex hardware and software challenges with Skylight devices.</li><li>Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.</li><li>Be a supportive peer and thought partner with our Customer Service Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.</li><li>Contribute to project-based work as needed to support team goals and enhance the customer experience.</li><li>Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.</li></ul><p/><p/><p/><h3>Who You Are</h3><ul><li>A highly empathetic, caring customer service professional with a proven ability to communicate clearly and compassionately with customers across omni-channel customer service</li><li>A nimble team-player who is comfortable with ambiguity, willing to test and iterate, and operate with autonomy</li><li>Collaboratively minded, understanding the interconnected nature of departments in a startup environment</li><li>Passionate about technology and energized by fast-paced, constantly evolving products and environments</li><li>Excellently organized, with an ability to prioritize time-sensitive tasks and work with efficiency</li><li>Strong written and verbal communicator who can convey complex ideas with clarity</li></ul><p><strong>Requirements</strong></p><p/><ul><li>2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support.</li><li>Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system</li><li>Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others</li><li>Strong communication skills across email, phone, and chat, delivering clear, professional, and engaging interactions with customers and team members alike</li><li>Previous experience working in an agile startup environment</li><li>Demonstrated talent for rapidly mastering new technology and becoming a product expert</li><li>A consistent, reliable Wi-Fi connection is required for this role</li><li>Must be comfortable working on a Mac and communicating in the Slack platform.</li></ul><p/><h3>Nice to Have</h3><ul><li>Experience supporting customers on Social Media platforms such as Meta, Instagram, TikTok, and Reddit through ad comments, posts, and direct messages.</li><li>Previous experience working with a direct-to-consumer (DTC) or e-commerce brand.</li><li>Experience providing customer support for a technical or digitally connected product.</li></ul><p><strong>Benefits</strong></p><p/><ul><li>At Skylight, we care about our team. We offer 64 hours of accrued sick time annually to ensure you have time to rest, recharge, and care for yourself.</li><li>Upon hire, you’ll be provided with a loaned laptop and a loaned Skylight Calendar to ensure you have the tools needed to succeed in your role.</li></ul>

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Part Time Customer Service Associate Hertz

Customer Support Specialist, Part-Time - Weekend Availability Required Skylight

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