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We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live. Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs.

HOUR

About the job Part Time Customer Service Rep We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Customer Services Representative to join the CSR Team. Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers. Responsibilities: <ul><li>Reply to incoming calls from customers including products and service questions and general information.</li><li>Refer to customer scripts when working through difficult situations.</li><li>Follow and where possible improve departmental processes and company service standards.</li><li>Ensure that all databases are kept up-to-date with progressing work and client details.</li><li>Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.</li><li>Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date. </li><li>Keep track of customer accounts and make updates with new account information as necessary.</li><li>Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.</li><li>All other duties and responsibilities as assigned.</li></ul> Required Skills: <ul><li>Excellent customer service skills and attitude.</li><li>Problem-solving skills.</li><li>Proficient with office equipment. </li><li>Attention to detail.</li><li>Excellent written and verbal skills.</li><li>Excellent interpersonal skills.</li></ul> Qualifications: <ul><li>Previous work in a customer-facing position.</li><li>High school diploma, G.E.D. or equivalent.</li></ul> Requirements: <ul><li>Knowledge of Office Suite preferred.</li><li>Self-motivated and team-orientated.</li><li>Previous customer service experience.</li><li>Must have access to reliable transportation.</li><li>Ability to work as a member of a team.</li></ul> Benefits: <ul><li>Competitive Pay.</li><li>$30.50 Hourly</li><li>Career Development.</li><li>Holidays: 25 days + bank holidays.</li><li>Pension Scheme.</li><li>Paid Time Off (PTO).</li><li>401(k) fixed contribution.</li><li>Life Insurance.</li></ul> About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

Lose Design

Part Time Customer Service Rep

Budgeting

Career Development

Corporate Policies

Customer Relations

Customer Satisfaction

Customer Support/Service

Detail Oriented

High School Diploma

Interpersonal Skills

Life Insurance

Office Equipment

Office Suites

Organizational Skills

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Scripting (Scripting Languages)

Team Player

Web Browsers

Writing Skills

IRecruitee

OTHER

Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. As a part-time Supervisor for our Athletic Venues you will provide assistance to and have oversight of associates to service fans, students, and a variety of customers to create an exciting retail and game day experience.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview:
Barnes & Noble College is seeking dynamic, friendly, and customer-focused team members who have a passion for athletics to work as a part-time Athletic Venue Supervisor. As a part-time Supervisor for our Athletic Venues you will provide assistance to and have oversight of associates to service fans, students, and a variety of customers to create an exciting retail and game day experience. Your leadership and customer service skills will be put to the test in a fast paced environment supporting product sales for over 100 athletic events for basketball, soccer, volleyball, and baseball at our Team Store.

Responsibilities:
We’re looking for supervisors who are passionate about sports and who are ready and eager to support game day events and retail sales at our Team Store. As a part-time Supervisor you will work varying or set schedules on a weekly basis year round, have oversight of a team of associates, and interact directly with fans, visitors, students, and a variety of other customers on a day-to-day basis to create an exciting retail and game day experience.  In this role you will support over 100 athletic event sales for basketball, soccer, volleyball, and baseball. Expectations:<ul><li>Spend the majority of your time delivering, promoting, and modeling exceptional customer service by greeting customers, answering questions, and assisting with the purchase of merchandise or services.</li><li>Maintain a working knowledge of all venue operations to provide assistance with all areas of the business.</li><li>Assist with assigning work and providing focused direction to associates to ensure the set up and restocking of displays is executed daily.</li><li>Help resolve customer issues and complaints and escalate concerns to upper management when necessary.</li><li>Shelve, arrange, clean, and organize product or space within the store to maintain an appealing sales floor.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal. </li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations:Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment.</li><li>High-energy, friendly personality, with strong communication skills to interact with a variety of people.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Ability to multi-task and comfort utilizing computers.</li><li>Flexibility in scheduling is necessary.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Part Time Customer Service Rep Lose Design

Athletic Venue Supervisor (Part-time) Barnes & Noble Education, Inc.

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