Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs • Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions. 00643612 Customer Experience Intern, Summer 2027 (Evergreen) (Open) “This job description has been designed to indicate the general nature and level of work performed by employees within this classification.