Sellersville, PA30+ days ago
JOB DUTIES AND RESPONSIBILITIES: • Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions • Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests) • Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process • Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes • Supports other practice-based team members by promptly addressing in-basket clerical pool messages • Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests • Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries • Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments. COMPETENCIES REQUIRED: • Excellent communication, facilitation, and presentation skills • Focused on compliance • Demonstrates continuous growth • Quality-driven • Service-oriented • Excels at time management • Ability to communicate to patients concisely and clearly • Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.