Customer Service and Caring Practices: *Uses cares principles as well as good listening, oral and interpersonal communication skills to create a supportive, therapeutic environment, and provides responsive, compassionate care in meeting patient, significant other, and family requests and needsTeamwork: *Participates on interdisciplinary team to meet patient care and clinic operation needs, working cooperatively with others to accomplish required work in a timely and efficient mannerVisit Navigation:*Prepares patient for the visit using established patient preparation guidelines, collecting appropriate and accurate data, and providing all aspects of primary support to the providerMessage Management/Test Result Notification:*Responsible for taking patient calls and initiating Telephone Encounter(s) for the providers and care team. Direct Care Activities: *Responsible for performing medical assistant procedures after completion of competency within organizations MA scope of work, under the supervision of a provider and PHS policy.*Assists with procedures as determined by provider*Collecting and preparing laboratory specimens*Basic foot care*May perform regulatory audits as designated by the Clinic Manger*Assists with visit closure*Participates with care team to meet patient care and clinic needs, working cooperatively with others to accomplish required work in a timely and efficient manner*May perform scribe duties after completing PMG scribe training*Performs other duties as directedIndirect Care Activities:*Responsible for Kanban system for stocking exam and procedure rooms.