Springfield, TN30+ days ago
Promotes and demonstrates excellent customer service Oversee the daily activities of the front desk and lobby areas including tidiness of the area Greet patients upon arrival, and navigate patient flow Assist with check in process; monitor patient registration tracker Perform lobby rounding to ensure patients are kept aware of their wait time expectations Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors. Consistently provide patient flow updates to PTAC leadership Assist in resolving real-time patient concerns What qualifications you will need: High school diploma or GED preferredHospitality degree preferredMinimum 3 years patient access, hotel, restaurant, retail, or customer service experience requiredPrevious Patient Access experience preferred Benefits TriStar NorthCrest Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues.