San Antonio, TX30+ days ago
Minimum 2 years' experience in hospitality, customer service, patient care, or related industry • Previous experience in a veterinary clinic or hospital setting preferred • Excellent written and verbal communication skills • Capable of listening to client objectives and advocating on their behalf • Action-oriented, independent, and self-starter, but also a strong team player • Comfortable working in a fast-paced healthcare environment • Strong computer and technology skills, ability to type 60wpm • Capable of learning medical terminology with support and direction • Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques. • Greet clients and bring them into the exam room • Assist veterinarians by entering electronic medical records in real-time during the patient exam • Create, present, and explain treatment plans per the veterinarian's direction • Keep the owner current with progress checks as a pet is receiving care • Coordinate with treatment teams to deliver a great treatment experience for the patient • Help provide exceptional patient care • Review discharge instructions, including medications, with clients • Checkout and collect payment in the exam room • Follow up with clients to check on patients and communicate any outstanding test results • Demonstrate excellent client and customer care.