The Field Account Manager monitors and trends service issues, supports timely resolution of escalated needs, and proactively educates customers and their employees on the tools, programs, services, and resources available to them as UnitedHealthcare customers. Lead customer education and engagement efforts for UnitedHealthcare tools, services, and resources, including employer portals, myuhc.com, member self-service tools, digital ID cards, reporting capabilities, wellness resources, and other available solutions.