Essential Duties and Responsibilities Answer, screen, and direct incoming callsUpdate office forms and templatesPrepare and finalize minutes for various internal meetings, including team and support staff meetingsOwn the client satisfaction survey workflow, including reporting and analyticsLiaise with building management to address facility-related issues, including administration of building safety policies and trainings Assist with employee onboarding and offboarding administrative duties, including updating firm documents, communication with third party vendors, and coordinating equipment setup Provide administrative support to Operations managers and directors to ensure efficient office operations, including participation in physical item audits, client and vendor gifts, electronic filing and organizationRespond to and resolve administrative inquiries and questions, including booking of conference rooms and hotel officesPerform analysis of inbound call data from Teams and outsourced phone vendor to assess service quality and cost effectivenessAssist with inventory and upkeep of the firm's knowledge centerAssist with firm renewals for various vendors, insurances, State Bar, LACBA, etc. About Us Based in West Los Angeles (with remote employees across the country), Keystone Law Group is a forward-thinking probate law firm with a focus on trust, estate, and conservatorship litigation, administration, and other probate disputes.