This involves providing various administrative services; carrying out a variety of analysis functions related to CSS, monitoring and analysis of processes, assisting scheduling, handling daily customer inquiries and complaints, drafting correspondence, making rounds in clinical areas for administrative purposes, overseeing office personnel, troubleshooting staffing fluctuations, and supporting/providing back up for the Service's ADPAC. The incumbent is a primary resource for collecting, compiling, and/or tracking projects related to Office of Community Care (OCC), such as: consults, authorizations, payments, scheduling, VSSC, HealthNet contract, and the preparation and resolution of in-depth research related to problems occurring within the OCC Service.