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Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results. Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

YEAR

Overview:
Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description:
Allied Universal is looking to hire a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. Starting salary $62,353.20 per yearIdeal candidate must have a valid driver's license and previous security supervisory experience. Essential Functions<ul><li>Supervise the day to day security operations of an assigned client site</li><li>Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support</li><li>Ensure the client site is provided with high quality security services to protect people and property</li><li>Build, improve and maintain effective relationships with both client and employees</li><li>Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service</li></ul>Additional Responsibilities<ul><li>Ensure all required reporting and contract compliance requirements are met.</li><li>Assure regular communication of issues or program with Client</li><li>Handle any escalated security issues or emergency situations appropriately.</li><li>Other management responsibilities as determined by Client or District Manager.</li><li>Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.</li><li>Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)</li><li>Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)</li><li>Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.</li><li>Meet all contractual scheduled hours with a minimum of unbilled overtime.</li><li>Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.</li><li>Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.</li><li>Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.</li><li>Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.</li><li>Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.</li><li>Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.</li></ul>Qualifications<ul><li><div style="margin:0px">Four year degree in Criminal Justice, Business Administration or related field</div></li><li>Previous Contract Security, facilities management, military or law enforcement experience</li><li>At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).</li><li>Ability to develop and grow customer relationships.</li><li>Experience in hiring, developing, motivating and retaining quality staff.</li><li>Outstanding interpersonal and communications skills required.</li><li>Ability to work in a team-oriented management environment with the ability to work independently.</li><li>Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.</li><li>Previous payroll, billing and scheduling experience preferred.</li><li>Ability to work in a team-oriented management environment while having an entrepreneurial attitude.</li><li>Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.</li></ul> Benefits <ul><li class="x_elementToProof">Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li><li class="x_elementToProof">Eight paid holidays annually, five sick days, and four personal days</li><li class="x_elementToProof">Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1577032

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Security Account Manager Retail

Accidental Death and Dismemberment (AD&D)

Best Practices

Billing

Business Administration

Business Operations

Coaching

Communication Skills

Conflict Resolution

Corporate Policies

Criminal Justice

Customer Relations

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

Disability Insurance

Disciplinary Action

Driver's License

Emergency Response

Employee Retention

Employee Terminations

Entrepreneurship

Exceeded Sales Goal

Facilities Management

Financial Management

Financial Operations

Interpersonal Skills

Inventory Management

Law Enforcement

Legal

Military

Multitasking

Onboarding

Operations Planning

Operations Processes

People Management

Performance Analysis

Performance Management

Performance Reviews

Problem Solving Skills

Protective Services

Quality Management

Reporting Skills

Retail

Retail Management

Sales Management

Staff Requirements

Team Lead/Manager

Team Player

Time Management

[AW]-iCims

In addition, the Campus Safety Officer/ Staff engage in outreach and communication efforts to women and/or underrepresented student groups on campus around issues of alcohol consumption, sexual misconduct, sexual harassment, and bias-related conduct. Provide quality customer service (defined as friendly, courteous, respectful, and helpful) to students and all other members of the college community, as well as when representing the college to external organizations or individuals.

HOUR

Position: Campus Safety OfficerStatus: Full-Time, Non-Exempt, StaffDepartment: Campus SafetyReports to: Director of Campus SafetyCompensation: $20.00 to $25.00 per hourPosition Description: The Campus Safety Officer is responsible for providing campus safety services to the College community, which includes enforcing campus regulations, vehicle and traffic laws, local, state, and federal laws. Providing emergency response on campus and protecting life and property within the Paul Smith’s community. In addition, the Campus Safety Officer/ Staff engage in outreach and communication efforts to women and/or underrepresented student groups on campus around issues of alcohol consumption, sexual misconduct, sexual harassment, and bias-related conduct.Duties & Responsibilities:<ul><li>Patrol campus premises on foot or vehicle to ensure the safety and security of students, employees, and visitors.</li><li>Act as the primary Campus Safety & Security telephone contact via the cell phone as needed and instructed. Maintain communication channels, utilizing scanners, two-way radio, etc.</li><li>Identify and respond to potential security threats, suspicious activities, and safety hazards.</li><li>Monitor access to campus buildings and facilities and ensure that only authorized individuals enter restricted areas.</li><li>Direct traffic during peak hours, special events, or emergencies, ensuring smooth flow and pedestrian safety.</li><li>Respond promptly to emergency calls on campus, provide first aid or assistance as needed, and coordinate with other emergency responders when required.</li><li>Monitor access points, enforce campus policies, and address violations like trespassing, vandalism, and theft.</li><li>Conduct security checks on buildings and facilities according to established guidelines.</li><li>Collect evidence, interview witnesses, and file detailed reports for further action by campus authorities or law enforcement, as necessary.</li><li>Attend safety workshops, training sessions, and awareness programs related to personal safety, fire safety, and active shooter preparedness. When appropriate, offer these trainings to other Campus Safety personnel and the broader college community.</li><li>Maintain clear and constant communication with other Campus Safety members, campus staff, and local law enforcement to coordinate responses to incidents effectively.</li><li>Work closely with other college offices (e.g., Student Life & Wellness, Title IX Coordinator, Facilities, Athletics, Human Resources) as needed on issues of mutual interest.</li><li>Assist students and employees as needed with room lockouts, escorts, information requests, access to academic areas, and vehicle problems, etc.</li><li>Check heating, lighting, sprinkling, security, ventilation, fire, etc., systems to make sure they are operational.</li><li>Observe, report, and initiate corrective actions on safety or fire violations.</li><li>Respond to fire alarms, ensure proper evacuation, and initiate appropriate action (i.e., incident reports).</li><li>Regularly inspect fire extinguishers and AEDs (automatic external defibrillators) ensuring they are fully charged/operational and properly located.</li><li>Issue and record ID badges.</li><li>Issue appropriate tickets for parking and moving violations.</li><li>Participate in the development of the department’s strategic and operational plans as required by department leadership. Work closely with department supervisor to develop and implement operational goals that support departmental success.</li><li>Work with leadership and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.</li><li>Provide quality customer service (defined as friendly, courteous, respectful, and helpful) to students and all other members of the college community, as well as when representing the college to external organizations or individuals.</li><li>May perform other duties as assigned.</li></ul>Essential Skills:<ul><li>Strong interpersonal skills, flexibility, and service-oriented demeanor</li><li>Ability to successfully conduct security patrols without direct supervision.</li><li>Skill in providing protection services to individuals on campus.</li><li>Ability to react calmly and effectively in emergency situations.</li><li>Must have capacity to work independently.</li><li>Ability to detect problems and report information to appropriate personnel.</li><li>Communicate effectively, at times under stressful circumstances.</li><li>Ability to communicate effectively, both orally and in writing.</li><li>Ability to understand, follow, and enforce safety codes, regulations, and procedures.</li><li>Ability to complete routine paperwork.</li></ul>Qualifications: Preferred:<ul><li>Associate’s degree or higher in Criminal Justice or related field.</li><li>At least 1 year of prior experience related to campus safety and security in a higher education environment.</li><li>Previous law enforcement, security, or military experience may be beneficial.</li></ul>Minimum:<ul><li>High school diploma or GED equivalent.</li><li>Hold a valid Driver’s License and maintain an acceptable driving record to be eligible under the College’s insurance policy.</li><li>Must have, or be able to obtain, a State of New York Security Guard License within the first 30 days of employment.</li><li>Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.</li></ul>Physical Requirements:Environmental Conditions:<ul><li>Work is consistently performed both indoors and outdoors in all weather conditions.</li><li>Occasional exposure to loud environments.</li><li>This position is part of a 24/7 operation and requires the ability to work shift work, including extended shifts, overnights, evenings, weekends, and holidays, including when classes are not in session.</li></ul>Lifting and Carrying:<ul><li>Moderate lifting of up to 50 pounds is routinely necessary.</li><li>Heavy lifting and carrying of more than 50 pounds may be necessary in some emergency situations.</li></ul>Mobility:<ul><li>This position requires the ability to stand, sit, stoop, bend, kneel, and crouch regularly.</li><li>The ability to climb several flights of stairs, balance, push, pull, and occasionally run is required.</li></ul>Dexterity and Hand-Eye Coordination:<ul><li>Manual dexterity for handling small office-related objects.</li><li>Fine motor skills for work performed on laptop.</li><li>Infrequent need to reach overhead or below shoulder level to perform work duties.</li></ul>Sensory Requirements:<ul><li>Good vision, including color vision, with corrective lenses, as necessary.</li><li>Good hearing with assistive devices, as necessary.</li><li>Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li><li>Ability to communicate verbally and non-verbally (reach, point, signal, etc.)</li></ul>Paul Smith’s College is an equal opportunity employer. Position descriptions are created that focus on essential functions, using inclusive language, and avoid unnecessary or discriminatory requirements

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Security Account Manager Retail Allied Universal

Campus Safety Officer (Full-Time) Paul Smith's College

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