Operational Strategy & Work-Order Ownership Design and govern end-to-end case and work-order workflows, including intake accuracy, coverage determination, quotations and authorization, parts dependencies, scheduling, documentation, closure, and invoicing readiness. The ideal candidate is a proactive, accountable, and solutions-oriented people leader who thrives in a fast-paced environment, anticipates challenges, makes real-time decisions, and drives the team toward effective resolutions while maintaining strong communication, organization, responsiveness, and customer service.