Experience in the processing of tickets as part of an application managed service as well as the Implementation of change requests - min 3 years experience, Completed university degree (Bachelor / Master) or comparable training, Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation). By joining us you gain: Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g.