Practical understanding of agentic and generative AI applications in sales, including agent assist, proactive insights, next best action, seller productivity, and human-in-the-loop governance; experience with Salesforce Agentforce and Data Cloud or Microsoft Copilot, Copilot Studio, and Azure AI Foundry is preferred. Demonstrated experience leading enterprise Salesforce or Microsoft Dynamics 365 programs through production and adoption, with knowledge of sales, service, field service, CPQ, quote-to-cash, Customer 360, pricing, offer management, and related commercial processes.