Harrisonburg, VA30+ days ago
Client Experience • Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience • Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the • Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition • Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client's expectations in a positive, professional manner. Team Development • Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools • Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness • Creates opportunities for learning that drive associate success throughout their career • Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally • Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun.