Design and implement a tiered support model (for example, self-service and knowledge base, Tier 1 and Tier 2 specialist teams, and escalation to HR Business Partners and Centers of Excellence), defining the roles, workflows, handoffs, and escalation paths for each tier. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.