Interprets general operational/maintenance requirements, provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions. Facilitates and, when necessary, leads cross-functional teams partnering with stakeholders across Customer Support Field Support, Service Center Operations, Sales and Materials, and to include, but not limited to, Flight Operations, Production, Completions, and Marketing to develop, review, and obtain approval for technical communications of strategic importance.