Essential FunctionsProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephoneReviews, researches and/or enters data in various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve and/or escalate customer inquiries and issuesAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for reviewIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:Additional Quality Assurance/Loss Prevention essential functions:Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customerPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same dayEnsures all packages receive appropriate scan statuses. Minimum Education High School Diploma or GED required Minimum Experience Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferredKnowledge Skills and AbilitiesGeneral business skills such as typing; data entry and review; and use of phone, copier, and faxSoftware skills, including use of Microsoft Office software and web-based applicationsCustomer service skills necessary to effectively and professionally respond to requestsTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Job Conditions Minimal travel required.