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The position works in a limited access call center environment in which multiple employees work in an open workspace setting and a general office environment in which customers may enter the facility within established business hours. Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs, accepting all types of payments, and providing receipts.

M-F, 9:30AM - 6:30PMDefinition and Examples of Work<ul><li>Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs, accepting all types of payments, and providing receipts.</li><li>Works within the K-TAG database to assign ID numbers to customer accounts.</li><li>Receives K-TAGs from customers, mail, etc., and prepares them for return to the manufacturer or for recycling.</li><li>Assists K-TAG and non-K-TAG customers with violation inquiries, resolution, and processing of payments.</li><li>Processes payments for customer accounts in compliance with credit card handling procedures.</li><li>Communicates directly with the customer in-person, via phone, email and/or mail to resolve all questions, issues, complaints, billing errors, etc.</li><li>Problem solves with the customer to identify why the customer has an issue and provide a solution in an efficient manner.</li><li>Maintains KTA system knowledge to assist in customer service inquiries, including construction KTA changes and location-specific information.</li><li>Recognizes and alerts the supervisor of trends in customer calls.</li><li>Additional duties may be assigned as business needs require.</li></ul>Latitude and Impact of PositionThis position works independently and as part of a team, including providing input and problem solving with others to complete tasks. Most assigned duties are consistent from day to day. Negotiation and persuasion is used with internal and external customers and vendors on a daily basis. Decision making is typically done independently within established company guidelines. Successful completion of job tasks significantly impacts customer satisfaction and external company image.Work EnvironmentThe work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>The position works in a limited access call center environment in which multiple employees work in an open workspace setting and a general office environment in which customers may enter the facility within established business hours.</li><li>Must be able to focus on current customer with background noise and others talking in close proximity.</li><li>Office temperatures are standard, and individuals may need to adjust for cold or heat per personal preference.</li><li>Must work without access to personal communications equipment such as cell phone, camera, tablet or other.</li><li>Use of computer and general office equipment such as printers, scanners is required.</li></ul>QUALIFICATIONRequired Knowledge, Skills and Abilities<ul><li>Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems.</li><li>Ability to use consistent good judgment when answering customer questions and complaints.</li><li>Must have appropriate voice quality (tone, volume).</li><li>Ability to type 30 words per minute and use 10-key to the touch using computerized office equipment.</li><li>Ability to empathize with a customer's experience while providing clear resolution.</li><li>Ability to retain information while performing transactions without writing it down, e.g., credit card numbers.</li><li>Strong attention to detail.</li><li>Clear written and verbal communication.</li><li>Ability to follow standard protocols in processing transactions, e.g., standard greeting.</li><li>Must maintain privacy and the security of customer information and the KTA according to provided guidelines.</li><li>Knowledge of Microsoft Windows operating systems and associated computer programs and processes.</li></ul>Preferred Knowledge, Skills and Abilities<ul><li>Bilingual (Spanish)</li><li>Two years' experience in customer service or public service field.</li></ul>Required Education and Experience<ul><li>High school diploma or equivalent.</li></ul>Certification, License, Registration<ul><li>Valid driver's license, preferred</li></ul>Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Ability to sit (or stand) for long periods of time (continuous)</li><li>Must be able to stand for periods of time when processing mail.</li><li>Frequent bending, twisting or turning within work area.</li><li>Must be able to see up close to be able to visualize computer screen (continuous)</li><li>Must be able to hear the customer, including assessing their tone/demeanor and distinguishing sound tones (continuous)</li><li>Occasional kneeling, squatting and reaching overhead.</li><li>Must occasionally climb or balance on stairs or a ladder.</li></ul>Other Requirements<ul><li>May work occasional overtime to accommodate call volumes.</li><li>Must pass background check.</li><li>Must pass credit check.</li><li>Work schedules may be adjusted to meet customer service and call demands, including extended hours or Saturday work.</li></ul>

Kansas Turnpike Authority

Customer Service Representative

10-key (Tenkey) Numeric Keypad

Billing

Call Centers

Call Volume

Cellular Telephone

Construction

Credit Cards

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Detail Oriented

Document Scanners

Driver's License

Information/Data Security (InfoSec)

Mail Processing

Microsoft Windows Operating System

Multilingual

Negotiation Skills

Office Equipment

Persuasion Skills

Physical Demands

Presentation/Verbal Skills

Printers

Privacy Controls

Problem Solving Skills

Recycling

Resolve Customer Issues

Spanish Language

Systems Maintenance

Transaction Processing/Management

AcquireTM

Hours vary between 7:30 a.m. and 6:30 p.m., with up to 29.5 hours per week.Definition and Examples of Work<ul><li>Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs, accepting all types of payments, and providing receipts.</li><li>Works within the K-TAG database to assign ID numbers to customer accounts.</li><li>Receives K-TAGs from customers, mail, etc., and prepares them for return to the manufacturer or for recycling.</li><li>Assists K-TAG and non-K-TAG customers with violation inquiries, resolution, and processing of payments.</li><li>Processes payments for customer accounts in compliance with credit card handling procedures.</li><li>Communicates directly with the customer in-person, via phone, email and/or mail to resolve all questions, issues, complaints, billing errors, etc.</li><li>Problem solves with the customer to identify why the customer has an issue and provide a solution in an efficient manner.</li><li>Maintains KTA system knowledge to assist in customer service inquiries, including construction KTA changes and location-specific information.</li><li>Recognizes and alerts the supervisor of trends in customer calls.</li><li>Additional duties may be assigned as business needs require.</li></ul>Latitude and Impact of PositionThis position works independently and as part of a team, including providing input and problem solving with others to complete tasks. Most assigned duties are consistent from day to day. Negotiation and persuasion is used with internal and external customers and vendors on a daily basis. Decision making is typically done independently within established company guidelines. Successful completion of job tasks significantly impacts customer satisfaction and external company image.Work EnvironmentThe work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>The position works in a limited access call center environment in which multiple employees work in an open workspace setting and a general office environment in which customers may enter the facility within established business hours.</li><li>Must be able to focus on current customer with background noise and others talking in close proximity.</li><li>Office temperatures are standard, and individuals may need to adjust for cold or heat per personal preference.</li><li>Must work without access to personal communications equipment such as cell phone, camera, tablet or other.</li><li>Use of computer and general office equipment such as printers, scanners is required.</li></ul>QUALIFICATIONRequired Knowledge, Skills and Abilities<ul><li>Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems.</li><li>Ability to use consistent good judgment when answering customer questions and complaints.</li><li>Must have appropriate voice quality (tone, volume).</li><li>Ability to type 30 words per minute and use 10-key to the touch using computerized office equipment.</li><li>Ability to empathize with a customer's experience while providing clear resolution.</li><li>Ability to retain information while performing transactions without writing it down, e.g., credit card numbers.</li><li>Strong attention to detail.</li><li>Clear written and verbal communication.</li><li>Ability to follow standard protocols in processing transactions, e.g., standard greeting.</li><li>Must maintain privacy and the security of customer information and the KTA according to provided guidelines.</li><li>Knowledge of Microsoft Windows operating systems and associated computer programs and processes.</li></ul>Preferred Knowledge, Skills and Abilities<ul><li>Bilingual (Spanish)</li><li>Two years' experience in customer service or public service field.</li></ul>Required Education and Experience<ul><li>High school diploma or equivalent.</li></ul>Certification, License, Registration<ul><li>Valid driver's license, preferred</li></ul>Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Ability to sit (or stand) for long periods of time (continuous)</li><li>Must be able to stand for periods of time when processing mail.</li><li>Frequent bending, twisting or turning within work area.</li><li>Must be able to see up close to be able to visualize computer screen (continuous)</li><li>Must be able to hear the customer, including assessing their tone/demeanor and distinguishing sound tones (continuous)</li><li>Occasional kneeling, squatting and reaching overhead.</li><li>Must occasionally climb or balance on stairs or a ladder.</li></ul>Other Requirements<ul><li>May work occasional overtime to accommodate call volumes.</li><li>Must pass background check.</li><li>Must pass credit check.</li><li>Work schedules may be adjusted to meet customer service and call demands, including extended hours or Saturday work.</li></ul>

Part Time Customer Service Representative

In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Job DescriptionWe are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.Qualifications: Qualifications<ul><li>High school diploma or GED </li><li>Must be at least 18 years of age </li><li>Authorized to work in the United States </li><li>U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) </li><li>Ability to follow detailed processes and meet performance expectations </li><li>Strong communication and active listening skills </li><li>Comfortable navigating computer applications and web-based tools </li><li>Ability to work independently and remain accountable to schedules </li></ul>Preferred:<ul><li>Prior call center or customer service experience </li><li>Bilingual (Spanish/English) preferred but not required </li><li>Familiarity with phone-based or computer-based support environments </li></ul>Additional Information<ul><li>Flexible scheduling options after certification </li><li>Paid training following successful client certification </li><li>W2 employment structure with payroll, protections, and stability </li><li>Paid time off and optional supplemental insurance (Aflac) </li><li>Household telehealth access through MDLive </li><li>Access to performance-based incentives </li><li>Career advancement pathways into support, QA, and leadership roles </li><li>All applicant information is kept confidential under EEO guidelines </li></ul>Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.Follow us on Facebook at:

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