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ADAPTED_NOW

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Business Banking

Work Experience: 5+ Years Experience in a customer facing environment including a minimum of 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company.

KBSkills

ACTIVE

Consumer & Business Banking Senior Relationship Banker, Falmouth, MACountry: Vereinigte StaatenYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Uses knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Works pre-developed lead lists to generate business and identify new customer prospects. Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets. Essential Functions/Responsibility Statements:<ul><li>Put the customer at the center of everything you do, deepen relationships and make connections during every interaction.</li><li>Engage customers through proactive, outbound calling for both service and relationship deepening opportunities.</li><li>Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.</li><li>Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.</li><li>Independently manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM.</li><li>Recommend the best needs based solution; deliver solutions directly as well as introduce key partners (i.e. Investment, Mortgage etc.) when appropriate.</li><li>Participates in joint calling with Product partners to generate and deepen relationships with business customers.</li><li>Build trust and deliver solutions by setting expectations and meeting commitments.</li><li>Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.</li><li>Deliver an outstanding customer experience in every interaction. Ensure timely follow up and escalate for resolution when appropriate.</li><li>Ensure compliance with all bank policies, procedures and regulatory requirements.</li></ul>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: Business Management, Finance, or equivalent field Req Work Experience: 5+ Years Experience in a customer facing environment including a minimum of 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships. Req Skills and Abilities:<ul><li>Strong financial acumen; general knowledge of consumer and small business products, and small business lending</li><li>Motivated to help people achieve financial goals</li><li>Exceptional listening and communication skills in person and over the phone</li><li>Ability to work effectively in a team environment, building strong relationships with colleagues and business partners</li><li>Ability to use critical thinking to solve problems and provide solutions to customer issues</li><li>Demonstrated proficiency using the phone to engage with customers</li><li>Basic computer skills</li></ul>What Else You Need To Know :The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<h3>Base Pay Range</h3>Minimum:$52,500.00 USDMaximum:$87,500.00 USDBenefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions :Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next :If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.Mit unserer Arbeit beeinflussen wir jeden Tag das Leben von 140 Millionen Menschen weltweit. Wie? Indem wir Innovationen vorantreiben, unsere Erfahrungen teilen, Arbeitsweisen hinterfragen und uns neuen Herausforderungen stellen.Wir bei Santander sehen uns nicht nur als Bank, sondern in erster Linie als Unterstützer. Für die ganz individuellen Pläne jedes Einzelnen und für die Welt, in der wir morgen leben. Als Teil der nachhaltigsten Bank Europas setzen wir uns für Vielfalt ein. Wir übernehmen Verantwortung - sozial, wirtschaftlich und ökologisch.Dafür gibt unser Team jeden Tag alles. In einem veränderungsbereiten, fairen Umfeld fördern wir das Miteinander und fordern uns gegenseitig heraus. Denn gemeinsam können wir selbst mit kleinen Dingen eine große Wirkung erzielen.Das ist der „Santander Effect“ - gemeinsam erreichen wir Großes.#J-18808-Ljbffr

Banco Santander SA

Consumer & Business Banking Senior Relationship Banker, Falmouth, MA

Bank Management

Business Loans

Campaigns

Communication Skills

Competitive Analysis/Strategy

Consulting

Contact Management

Cross-Selling

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Documentation

Establish Priorities

Finance

Financial Services

Intelligence Gathering

Lead Generation

Maintain Compliance

Meet Sales Quota

Mortgage

Problem Solving Skills

Product Support

Proposal Development

Regulatory Requirements

Resolve Customer Issues

Revenue Growth

Risk

Risk Management

Sales Management

Sales Presentation

Sales Prospecting

Small Business

Team Player

Time Management

Track Customer Issues

Trend Analysis

JobLeads

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