Responsibilities include supporting CNA's agent-facing portal and policy administration modernization, P&C Programs initiatives, digital and API partner integrations, rating and underwriting enhancements, production issue resolution, process controls, vendor or third-party technology relationships, and identifying, developing, deploying, and managing AI agents and intelligent automation solutions that improve operational efficiency, decision-making, and user experiences. Independently performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business solutions to management for approval.