This role combines customer success, strategic account management, program management, and technical fluency , working closely with Customer Solutions Engineers, Technical Delivery Managers, Account Management, Sales, Product, Engineering, and executive leadership. In this role, you will serve as the orchestrator and owner of the customer relationship, connecting the dots across customer conversations, technical initiatives, business priorities, product usage, commercial considerations, and internal resources to ensure customers successfully deploy, adopt, expand, and realize measurable value from DuploCloud.