Senior Customer Service Jobs in East Point, GA

City of Atlanta

Atlanta, GA

The individual will also coordinate front-desk activities, including distributing correspondence, directing phone calls, and providing administrative support for the department as it engages with visitors. The customer service representative must maintain a cordial, welcoming setting and must be able to assist guests in a timely and efficient manner.

Amplitude

Atlanta, GA

Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

Flagstar Bank

$117185 - $155270 YEAR

Atlanta, GA

Education level required: Undergraduate Degree (4 years or equivalent) Bachelor’s degree in Finance, Accounting, Economics, or a related field or 12+ years of equivalent experience Minimum experience required: 10+ Years in commercial credit analysis/structuring, underwriting, portfolio management and risk analysis Deep expertise in structuring and negotiating complex credit agreements. As relevant for the supported line of business, well versed in legal documentation (e.g., Credit Agreements) and positioned to both develop more junior associates on the topic, interact with internal and external legal counsel, and negotiate directly with clients.

Komodo Health

$180000 - $260000 YEAR

Atlanta, GA

The Senior Director, Customer Retention will coach and empower a retention team to lead all stages of renewal conversations and closure, engage stakeholders across diverse customer personas (e.g., Commercial Operations, Strategy, Analytics, RWE/HEOR) and align the appropriate suite of Komodo solutions to address evolving customer priorities. Extensive experience in client-facing roles of increasing responsibility, delivering innovative SaaS recurring revenue software products, analytics, or consulting services with a focus on customer retention, renewals, and long-term value realization for Commercial Life Sciences customers.

One Medical

$62.5 - $75 HOUR

Atlanta, GA

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. See One Medical Terms & Conditions at https://www.onemedical.com/code-business-conduct/?_gl=1*5nf2no*_ga*MTU4MTMxOTQ2OS4xNzEyNjcyMzkz*_ga_Y7SVGHS5RW*MTcxMjY3MjQwMS4xLjAuMTcxMjY3MjQwMS42MC4wLjA.

Vectour Group

Atlanta, GA

Communication Skills: Comprehend simple instructions, write simple correspondence, effectively present information in one-on-one situations to customers, clients, managers, and other company employees; Must possess excellent written and verbal communication skills. License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.

Versa Networks

Atlanta, GA

We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including: Full software-defined and Unified SASE for enterprise customers or MSP’s. Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called Unified-SASE (Secure Access Service Edge).

Saviynt

Atlanta, GA

In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures that slow down progress, Saviynt’s Enterprise Identity Cloud provides customers with unparalleled visibility, control, and intelligence to better defend against threats while empowering users with right-time, right-level access to digital tools. Deep knowledge in User Lifecycle Management, Provisioning, Reconciliation, Auditing, Reporting, User Activity Monitoring, Access Certification, SOD, Password Management, and Cloud Security.

GAINSystems, Inc.

Atlanta, GA

The Senior Director of Professional Services will be responsible for leading and scaling our professional services organization, delivering exceptional value to our clients through the successful implementation, and adoption of our design supply chain software solutions. Reporting & Metrics: Develop and track key performance indicators (KPIs) to measure the success of the Professional Services team, including customer satisfaction, project delivery timeliness and budget, revenue growth, and margin attainment.

Kodiak Solutions LLC

Atlanta, GA

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. This Senior Manager is a critical member of the local tax office team, providing thought leadership to the partner group while actively developing and mentoring staff and managers.

SHI International Corp.

$160000 - $220000 YEAR

Atlanta, GA

As a client-facing architect, you will partner with sales, solutions, and delivery teams to articulate value, develop tailored enablement strategies, and position training and ACM services as key success factors in cloud, infrastructure, and digital workplace programs. This role is pivotal in helping enterprise clients understand and embrace our Adoption and Change Management (ACM) offerings that drive successful end-user adoption, behavioral change, and business transformation.

Servicenow

Atlanta, GA

What you get to do in this role: The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.

First Horizon Bank

Atlanta, GA

Specific tasks include: financial statement spreading; completing financial analysis documents; updating and creating new requests, modifications, renewals and annual reviews in the Bank's commercial loan system; tracking and completing covenant monitoring, completing industry research and developing a strong understanding of the Bank's commercial loan policy. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Kforce Inc.

$99000 - $165000 annually

Alpharetta, GA

Leveraging deep cybersecurity knowledge in the design and build of secure software products and tools in both multi-cloud and on-premises environments, this role will partner with direct and cross-functional teams throughout the organization to solve cybersecurity risks unique to a business unit's risk profile and products. Engage with cybersecurity peers to create a cohesive cybersecurity department and share updates regarding business-specific activities; Act as the cybersecurity representative to the product and engineering teams.

OpenText

Alpharetta, GA

We are looking for a dynamic Senior Director of Product Marketing to lead the global go-to-market strategy for OpenText Content Cloud—a suite of content services including document management, intelligent document processing, information archiving, and generative AI. Our 30-year legacy includes delivering over 700 innovative products and services, serving over 120,000 enterprise customers—including 98 of the Top 100 companies—and reaching 150 million end users.

Avature

Atlanta, GA

Provide leadership and management oversight for the activities of the Customer Service teams to ensure that the strategic vision, service models, and customer needs are consistently coordinated and achieved. The primary focus of the Director of Customer Service is to lead the approximately 40-person team to deliver service levels that create a competitive advantage through differentiated service, while managing the cost to serve.

First Horizon Bank

Marietta, GA

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Partners with Relationship Managers to manage credit proposals and renewals; independently prioritizes requests, identifies risk and risk ratings, recommends and evaluates credit structure, and prepares proposals.

Notified

Atlanta, GA

The Sr HRMS Analyst will work as part of the Corporate HR IT Shared Services team providing support for Oracle HCM Cloud system including Global HR, Talent Management (Goal and Performance), Workforce Compensation, and Recruitment across Corporate and multiple sub business entities. Coordinate and perform end-to-end testing including developing test plans and leading user acceptance testing efforts.